Freeva Helpline: 0808 802 0028 | 24-Hour National Domestic Abuse Helpline: 0808 2000 247
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Our helpline is for anyone who needs support around Domestic and Sexual Violence/Abuse. This can be support for yourself or for anyone that you may be concerned about.
Our trained specialist helpline advisers offer non-judgemental, confidential, information and support. We can help you with:
Access our helpline via 0808 80 200 28 and speak with a member of our team for support.
If you’re not quite ready to talk to somebody, or are hard of hearing, our text-based service is available on 07715 994962.
Please remember, in an emergency situation, always call 999.
Further support for deaf clients is available through British Sign Language interpreters.
If English is not your first language, don’t worry, we can still help you. Our team have a range of language skills, and Language Line can also help us access interpreters. Please let us know your preferred language when you call.
Our helpline can get busy, so if you cannot get through immediately there is an option to leave a voicemail and we will get back to you as soon as we can. The helpline is less busy after 6pm, and on a Saturday so if you can, call during these times.
Although we will treat your information confidential, identifying information will be shared with member agencies only. No information will be shared with external or partner agencies without your consent unless, in exceptional situations, a significant risk to you, your children or others is identified; or we are instructed to do so by a court of law. We will always try and discuss this with you first wherever possible.
All calls to the helpline are recorded for monitoring and training purposes. We will aim to respond to all calls and texts within 24 hours.
As of 1st April 2022, the UAVA (United Against Violence & Abuse) consortium will no longer be delivering the specialist domestic and sexual violence services following the re-commissioning of services. Although we will not be delivering services as UAVA, providers of the consortium will continue to provide commissioned services. This includes Freeva, Living Without Abuse (LWA), Women’s Aid Leicestershire Limited (WALL) and Panahghar. The new contracts start on the 1st April building on the current services, many of which have been in place since December 2015 and delivered through UAVA.
The existing helpline number, 0808 80 200 28, which is freephone and hidden from bills, will remain for both members of the public and professionals. This will be the main route to all domestic and sexual violence services. The current professional line 0116 255 0004 will be phased out over the next few months.
Access the FreeVA Helpline & Engagement serice via the helpline on 0808 80 200 28, or text 07715 994 962.
Please remember, in an emergency situation, always call 999.
Access the Freeva Sexual Violence and Abuse serice via the helpline on 0808 80 200 28, text 07715 994 962, or email info@freeva.org.uk.
Please remember, in an emergency situation, always call 999.
Access the Leicester Domestic Abuse Perpetrator Service for further information and support via the helpline 0808 80 200 28.